1. Introduction
uhynx7 ("uhynx7," "we," "us," "our") is committed to protecting the privacy and personal data of all players who use the uhynx7 online gaming platform ("Platform"). This Privacy Policy describes how uhynx7 collects, uses, stores, shares, and protects your personal information when you access or use the Platform, including the uhynx7 website, mobile interface, games, and all associated services.
This Privacy Policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC). By registering an account on uhynx7 or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.
This Privacy Policy should be read together with the uhynx7 Terms & Conditions, which govern your use of the Platform. Capitalised terms not defined in this Policy have the meanings given to them in the Terms & Conditions.
2. Personal Data We Collect
uhynx7 collects the following categories of personal data from players:
Identity and Contact Data:
- Full legal name as it appears on your government-issued identification
- Date of birth (used to verify the 21+ age requirement)
- Philippine mobile number
- Email address
- Residential address (province, city/municipality)
- Nationality
Identity Verification (KYC) Data:
- Copies of government-issued identification documents (e.g., PhilSys ID, passport, driver's licence, UMID, SSS ID, Voter's ID)
- Proof of address documents
- Selfie or liveness verification images where required
Financial Data:
- GCash or PayMaya account details (mobile number associated with the e-wallet)
- Bank account details for BPI, BDO, Metrobank, or other supported banks (account name and number)
- Transaction history, including deposits, withdrawals, and gaming activity
Technical and Usage Data:
- IP address and approximate geolocation
- Device type, operating system, and browser information
- Session duration, pages visited, and features used on the Platform
- Login timestamps and access logs
Communications Data:
- Records of your communications with uhynx7 support, including live chat transcripts and email correspondence
- Feedback, complaints, and dispute records
3. How We Collect Your Data
uhynx7 collects your personal data through the following means:
- Direct collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions.
- Automated collection: Technical and usage data collected automatically when you access the Platform, through cookies, web beacons, server logs, and similar technologies.
- Third-party sources: Identity verification data from KYC service providers; fraud and AML screening data from compliance partners; payment confirmation data from GCash, PayMaya, and banking partners.
4. How We Use Your Personal Data
uhynx7 uses your personal data for the following purposes:
- Account management: To create, maintain, and administer your uhynx7 player account, including processing your registration and verifying your identity.
- Age verification: To confirm that you meet the mandatory 21-year minimum age requirement under Philippine gaming regulations.
- KYC and AML compliance: To verify your identity, screen against sanctions lists, and monitor transactions for suspicious activity in compliance with anti-money laundering obligations.
- Payment processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods.
- Platform operation: To provide access to games, process bets, calculate winnings, and maintain accurate account balances.
- Customer support: To respond to your enquiries, resolve disputes, and provide assistance through our 24/7 live chat and email support channels.
- Responsible gaming: To monitor gaming patterns, apply responsible gaming tools (deposit limits, session reminders, self-exclusion), and identify players who may be at risk.
- Promotions and bonuses: To administer bonus offers, verify eligibility, and prevent bonus abuse.
- Security and fraud prevention: To detect, investigate, and prevent fraudulent activity, unauthorised account access, and other security threats.
- Legal compliance: To comply with applicable Philippine laws, regulatory requirements, and court orders.
- Platform improvement: To analyse usage patterns and improve the functionality, performance, and user experience of the Platform.
- Marketing communications: To send you promotional offers, bonus notifications, and platform updates where you have consented to receive such communications. You may opt out at any time.
5. Legal Basis for Processing
uhynx7 processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:
- Contractual necessity: Processing required to perform our obligations under the Terms & Conditions, including account management, payment processing, and game operation.
- Legal obligation: Processing required to comply with applicable Philippine laws, including KYC/AML obligations, age verification requirements, and regulatory reporting.
- Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your privacy rights.
- Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.
6. Sharing Your Personal Data
uhynx7 does not sell, rent, or trade your personal data to third-party marketers. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:
- KYC and identity verification providers: Third-party services that assist with document verification and liveness checks as part of the account registration and KYC process.
- Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers necessary to process your deposits and withdrawals.
- AML and fraud screening providers: Compliance technology partners that assist uhynx7 in meeting its anti-money laundering and fraud prevention obligations.
- IT and platform service providers: Cloud hosting, data storage, and platform infrastructure providers who process data on uhynx7's behalf under strict data processing agreements.
- Regulatory and law enforcement authorities: Philippine government agencies, including PAGCOR and the NPC, where disclosure is required by law, court order, or regulatory direction.
- Professional advisers: Legal counsel, auditors, and accountants where necessary for the conduct of uhynx7's business operations.
All third parties with whom uhynx7 shares personal data are required to maintain appropriate technical and organisational security measures and to process your data only for the specified purpose.
7. Cookies and Tracking Technologies
uhynx7 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device when you visit the uhynx7 website. We use the following categories of cookies:
- Strictly necessary cookies: Essential for the Platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
- Functional cookies: Remember your preferences, such as language settings and display options, to personalise your experience on the Platform.
- Analytics cookies: Collect anonymised data about how players use the Platform — which pages are visited most, how long sessions last, and where errors occur. This data helps uhynx7 improve the Platform.
- Marketing cookies: Used to deliver relevant promotional content to you based on your activity on the Platform. These are only set with your consent.
You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the Platform. Strictly necessary cookies cannot be disabled as they are required for the Platform to operate.
8. Data Security
uhynx7 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:
- SSL/TLS encryption for all data transmitted between your device and the uhynx7 Platform
- Encryption of sensitive data at rest, including financial information and identity documents
- Role-based access controls limiting staff access to personal data on a strict need-to-know basis
- Regular security audits and penetration testing of Platform infrastructure
- Multi-factor authentication for administrative access to systems containing personal data
- Incident response procedures for detecting, reporting, and managing personal data breaches
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, uhynx7 will notify the National Privacy Commission and affected players in accordance with the requirements of the Philippine Data Privacy Act.
While uhynx7 takes all reasonable steps to protect your data, no internet transmission or electronic storage system is completely secure. You are responsible for maintaining the security of your uhynx7 account credentials.
9. Data Retention
uhynx7 retains your personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following retention periods:
- Account data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with Philippine AML record-keeping requirements.
- KYC documents: Retained for a minimum of five (5) years from the date of collection or from the date of the last transaction, whichever is later.
- Transaction records: Retained for a minimum of five (5) years in accordance with applicable financial record-keeping regulations.
- Support communications: Retained for three (3) years from the date of the communication, or longer where required for dispute resolution or legal proceedings.
- Marketing consent records: Retained until you withdraw consent, plus a reasonable period thereafter to demonstrate compliance.
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with uhynx7's data disposal procedures.
10. Your Data Privacy Rights
Under the Philippine Data Privacy Act of 2012, you have the following rights in respect of your personal data held by uhynx7:
- Right to be informed: The right to be informed of how your personal data is collected, used, and processed — which this Privacy Policy fulfils.
- Right of access: The right to request a copy of the personal data uhynx7 holds about you.
- Right to rectification: The right to request correction of inaccurate or incomplete personal data.
- Right
to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to uhynx7's legal retention obligations.
- Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
- Right to data portability: The right to receive your personal data in a structured, commonly used format and to transmit it to another data controller where technically feasible.
- Right to withdraw consent: Where processing is based on your consent, the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
- Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe uhynx7 has processed your personal data in violation of the Data Privacy Act.
To exercise any of the above rights, please contact the uhynx7 Data Privacy Officer via live chat or by email at [email protected]. uhynx7 will respond to all data rights requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further thirty (30) days, in which case you will be notified of the extension and the reason for it.
Please note that certain rights are subject to limitations. For example, uhynx7 may be unable to delete data that it is legally required to retain, or data that is necessary for the establishment, exercise, or defence of legal claims.
11. Children's Privacy
The uhynx7 Platform is strictly intended for adults aged 21 years and above. uhynx7 does not knowingly collect personal data from individuals under the age of 21. Age verification is conducted as part of the account registration and KYC process to enforce this requirement.
If uhynx7 becomes aware that personal data has been collected from a person under the age of 21, the relevant account will be immediately suspended, all associated data will be reviewed, and the data will be deleted to the extent permitted by applicable law. Any funds held in an underage account will be handled in accordance with uhynx7's underage account procedures.
If you believe that a minor has registered an account on the uhynx7 Platform, please contact our support team immediately via live chat so that we can investigate and take appropriate action.
12. International Data Transfers
uhynx7 primarily processes and stores personal data within the Philippines. Where it is necessary to transfer personal data to service providers or partners located outside the Philippines — for example, cloud infrastructure providers or KYC technology partners — uhynx7 ensures that such transfers are carried out in compliance with the Philippine Data Privacy Act and that appropriate safeguards are in place to protect your data.
These safeguards may include contractual clauses requiring the recipient to maintain data protection standards equivalent to those required under Philippine law, or reliance on the recipient's certification under a recognised data protection framework. uhynx7 will not transfer your personal data to a jurisdiction that does not provide an adequate level of data protection without first implementing appropriate safeguards.
13. Updates to This Privacy Policy
uhynx7 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. Where changes are material, uhynx7 will provide reasonable advance notice to registered players via email or a prominent notice on the Platform prior to the changes taking effect.
The date of the most recent revision is displayed at the top of this page. Your continued use of the uhynx7 Platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree to the revised Privacy Policy, you must cease using the Platform and close your account.
We encourage you to review this Privacy Policy periodically to stay informed about how uhynx7 protects your personal data.
14. Contact and Data Privacy Officer
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by uhynx7, please contact our Data Privacy Officer:
If you are not satisfied with uhynx7's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). The NPC is the independent government body responsible for administering and enforcing the Data Privacy Act of 2012.
uhynx7 takes all privacy concerns seriously and is committed to resolving them promptly and fairly. Our support team is familiar with the needs of Filipino players and is available around the clock to assist you.